Returns & Refund Policy

ffective Date: 03/03/2025
Thank you for shopping with ZeenShop.store. We value your satisfaction and strive to provide a smooth shopping experience. If you are not entirely satisfied with your purchase, we’re here to help with returns, exchanges, and refunds — in full compliance with UK consumer rights legislation.

🏢 Company Details

Business Name: Zeenshop LTD
Registered Office:
Office 7212
321-323 High Road
Chadwell Heath, Essex
United Kingdom, RM6 6AX

Mobile: +44 7577 023590
Email: support@zeenshop.store
Website: https://zeenshop.store
Returns Accepted: UK Only

📅 Return Window

You have 14 calendar days from the date you receive your order to initiate a return or request a refund.

To be eligible for a return, your item must:

  • Be unused and in the same condition you received it

  • Be in its original packaging (including tags, manuals, and accessories)

  • Include proof of purchase (order number, receipt, or confirmation email)

🚫 Non-Returnable Items

For hygiene, safety, or customisation reasons, the following items are non-returnable unless faulty:

  • Perishable goods (e.g., food, flowers)

  • Personal care products (e.g., cosmetics, undergarments)

  • Customised or personalised items

  • Downloadable software or digital products

  • Gift cards

🔄 Exchanges

We are happy to exchange items that are defective, damaged, or incorrect. If you wish to exchange an item, please contact us within 48 hours of delivery with your order details and photos (if applicable).

💸 Refunds

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original method of payment within 5–10 business days.

Please note:

  • Shipping costs are non-refundable unless the return is due to our error.

  • Partial refunds may apply if returned items are not in original condition.

📦 How to Return an Item

To initiate a return, please follow these steps:

  1. Contact us at support@zeenshop.store or call +44 7577 023590 with your order number and reason for return.

  2. We will confirm your eligibility and provide return instructions, including the return address.

  3. Pack the item securely and send it via a tracked service. You are responsible for return postage unless the item is faulty.

❗ Damaged or Faulty Goods

If your item arrives damaged or faulty, please contact us within 48 hours of receiving it. Provide clear photographs and a description of the issue. We will offer a replacement, refund, or exchange as appropriate, at no additional cost to you.

📭 Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • Double-check your bank account or PayPal

  • Contact your bank or card issuer (processing times may vary)

  • If the issue persists, contact us at support@zeenshop.store

📬 Return Address

ZeenShop LTD
Office 7212
321-323 High Road
Chadwell Heath, Essex
United Kingdom, RM6 6AX

Please do not send returns without contacting us first.

🤝 Your Consumer Rights

This policy does not affect your statutory rights under the Consumer Rights Act 2015 or Consumer Contracts Regulations 2013. You are entitled to a full refund if an item is faulty, misdescribed, or not fit for purpose.

📞 Contact Us

For all returns, exchanges, or refund queries, reach out to:

Mobile: +44 7577 023590
Email: support@zeenshop.store

We aim to respond to all return-related enquiries within 1 business day.

Thank you for shopping with ZeenShop.store — UK service, UK support, UK care.